Frequently Asked Questions

Your purchase from babyhopesinternational.com will show up on your credit card as a purchase from Earth's Magic Inc. How quickly do you ship the orders? All international orders placed before 2pm Eastern Time (GMT -5) will be shipped that business day (Monday to Friday). Orders will not be shipped on legal holidays when the United States Post Office is closed. How will my order be shipped and how long until I receive my order? All orders will be shipped via USPS Global Express Mail. After shipping, your order should arrive in 3 to 5 business days. Customs Form Please note, we are required by law to list everything that is in the package on the customs form. The description has to be as detailed as possible. The delivery person will know exactly what is in the package. If this bothers you, you should not order from our store. Customs Duty and Taxes Please note that for all international orders, you may be subject to import duties and taxes, which are levied by the recipient country's government once the product reaches your country. For all international orders, all additional charges for customs clearance, import/customs duties and taxes are payable by you (the customer/recipient). Such charges are not included shipping and handling charge or the product price of orders originating from BabyHopesInternational.com. We have no control over those charges and cannot determine what they may be. What "return address" do you use on the package? The return address on our packages will be Earth's Magic Inc. (our parent company name). Do I have to order online? All orders need to be placed online and paid for with a valid credit card. Will my information be shared with anyone? Definitely not! I value the fact that you have chosen to shop with us and would like to build a good working relationship with you. Sharing your information with any other company would definitely defeat that goal.